Do you plan to expand your service portfolio or service activities? Do you plan to enter new markets? Do you have to merge different services organizations? Do current service structures anticipate future needs? Do you want to improve customer satisfaction?
Albert Hilber Consulting is able to support you in National and International Markets. We have a long-lived know how in the development and management of successful service organizations. Among others, we deliver following services:
- Call flow management
- Customer Relation Management
- Hiring and evaluation of experts; Skills Management
- Market research
- Customer care programs
- Business development and management
- Service dispatching
- Call center implementation and management
- Service process analysis
- Training of service experts in analytical troubleshooting
- Service package definition
Our track record includes leading service organizations in the IT and High Tech industry.
If you need an alternative to traditional service delivery - talk to us.
Committed to excellence